Yes — Aeroméxico does offer a 24-hour free cancellation grace period, but specific conditions apply.1_855-838-4886 

Aeroméxico offers a 24-hour free cancellation grace period for tickets purchased directly through their U.S. website or app, provided the flight is scheduled to depart at least seven days after booking. During this window, travelers can cancel their booking and receive a full refund without any penalties, regardless of the fare type. However, if you cancel after this 24-hour period, refund eligibility depends largely on the type of ticket purchased. Fully flexible fares typically allow cancellations with full refunds, often without fees, while basic or non-refundable fares generally do not offer refunds or may incur significant cancellation charges, sometimes around $200. In cases where Aeroméxico cancels the flight, passengers are entitled to a full refund or can choose to rebook at no additional cost, regardless of the ticket class. Refunds made to credit or debit cards usually take about 7 to 10 business days to process, although delays have been reported, especially during high-demand periods. It’s recommended to cancel as early as possible and use official Aeroméxico channels such as their website, app, or customer service to ensure a smoother refund process.

SummaryYes — Aeroméxico provides a free cancellation grace period for 24 hours after booking, provided the ticket was purchased directly via their U.S. site or app and the flight is scheduled to depart at least 7 days later. Within that window, you receive a full refund with no penalty, regardless of fare class. If you cancel after 24 hours, then only fully flexible fare types remain eligible for refunds without fees; standard or basic fares generally do not refund—sometimes not even in part—or are subject to a cancellation fee (often around US $200). If Aeroméxico cancels the flight themselves, you’re entitled to either a full refund or free rebooking, no matter which fare you purchased. Cancellation requests can be made through their “Manage My Booking” portal online, by phone, or at the airport, and refunds are typically processed within 7 to 10 business days for card payments, though real-world delays have been reported.