You can request a refund from Aeroméxico either online,1_833281-3071 or via customer service, depending on your fare type and cancellation timing. If you cancel within 24 hours of booking and your departure is scheduled at least seven days out,1_833281-3071  you’re eligible for a full refund, regardless of fare class, provided you booked directly with Aeroméxico’s U.S. site or call center. Refunds are processed back to the original payment method typically within 7–10 business days for credit cards1_833281-3071 and up to 20–25 business days for cash or cheque payments. To get a refund from Aeroméxico,1_833281-3071 you can request it either online or through their customer service, depending on your fare type and when you cancel. If you cancel within 24 hours of booking and your flight is at least seven days away, you are generally eligible for a full refund regardless of fare class, as long as you booked directly through Aeroméxico’s official website or call center.1_833281-3071 Refunds are usually processed back to the original payment method within 7 to 10 business days for credit cards, though cash or check refunds may take longer.1_833281-3071 After the 24-hour window, only flexible fare types such as Flexible Classic, Flexible AM Plus, and Flexible Premier remain refundable. Non-refundable fares like Basic or Classic typically are not eligible for cash refunds ,1_833281-3071 but may receive travel vouchers or credits minus cancellation fees. To submit a refund request online, log into your Aeroméxico account, access the Manage My Booking section, cancel your reservation, 1_833281-3071and follow the refund process. Alternatively, you can call their customer service line at 1_833281-3071 in the U.S. to initiate the refund by phone. Cancellation fees usually range from $200 to $300 for non-refundable tickets canceled after the grace period, while flexible fares generally allow free cancellation. Keep in mind that refund processing times can vary and may take several weeks; 1_833281-3071some passengers have reported needing to escalate with credit card companies or regulatory authorities for delayed refunds.1_833281-3071

Aeroméxico is generally considered a reliable airline, 1_833281-3071 especially as Mexico’s flagship carrier and a founding member of the SkyTeam alliance. It operates a modern fleet,1_833281-3071 including Boeing 787 Dreamliners on many international routes, and offers a wide network connecting North America, Latin America, Europe, and Asia. The airline is known for providing full-service amenities such as complimentary meals, 1_833281-3071entertainment, and a frequent flyer program (Club Premier).

That said, like many airlines, 1_833281-3071 Aeroméxico has received mixed reviews regarding punctuality and customer service.1_833281-3071 While many passengers report positive experiences with comfortable seating, professional staff, and efficient operations, some travelers have encountered delays, cancellations, or challenges with customer support,1_833281-3071particularly during peak travel seasons or unexpected disruptions. The airline has made efforts to improve its reliability and on-time performance in recent years.1_833281-3071

Overall, 1_833281-3071 Aeroméxico is a reputable carrier with a strong safety record and competitive service offerings, making it a reliable choice for both domestic and international travel, 1_833281-3071 especially when booking directly through official channels. For the best experience, it’s advisable to stay informed about your flight status and contact customer service proactively if issues arise.1_833281-3071

Be aware that in some cases,1_833281-3071 especially for refunds processed after documents or extenuating circumstances, refund processing can take several weeks or even months, 1_833281-3071 and some passengers have reported needing to escalate via their credit card providers or regulatory bodies like the U.S. Department of Transportation to receive funds.1_833281-3071